Business Administration Education Guide

Friday, March 30, 2007

Top 15 Customer Relationship Management vendors revealed

Definitions of Customer Relationship Management on the Web:

CRM entails all aspects of interaction a company has with its customer. It includes methodologies, software, and usually Internet capabilities that help an organization manage customer relationships in an organized way. The Customer Perspective of the Balanced Scorecard may contain references to a CRM program.

  1. Amdocs CRM v. 6 - Amdocs Ltd.
  2. C2 CRM v. 8.0 - Clear Technologies Inc.
  3. CMS/Oncontact V, v. 5.2 - Oncontact Software Corp.
  4. ExSellence 5.0 - Optima Technologies Inc.
  5. Firstwave CRM v. 3.1 - Firstwave Technologies Inc.
  6. growBusiness Solutions v. 3.1 - Software Innovation ASA
  7. Infor CRM - Infor
  8. mySAP CRM - SAP AG
  9. Onyx v. 6.0 - Onyx Software Corp.
  10. PeopleSoft CRM - Oracle/PeopleSoft Inc.
  11. Pivotal v. 5.9 - Pivotal Corp.
  12. Salesforce.com - Salesforce.com Inc.
  13. Saratoga CRM 6.5.3 - Saratoga Systems Inc.
  14. Siebel 8.0 - Oracle/Siebel Systems Inc.
  15. Tibco Process RM v. 9.0 - Tibco

What Are They Famous For?

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